Claims Representative - Liability


Department: Claims
Promotion to this role is subject to availability.


Role Overview
Role Description

A liability claims representative primarily will handle a combination of PD and injury claims. Responsible for initiating prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations. These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims. Properly evaluate values in multiple jurisdictions to ensure proper reserve practices. Review insurance policies to determine coverage and assess the applicability of policy terms and conditions to the claims being investigated. Provide clear and accurate coverage opinions to internal stakeholders and insured parties. Engage in negotiation with claimants, legal representatives, and other involved parties to reach fair and timely settlements of both 1st and 3rd party claims

Proficient in handling 3rd party property damage claims
Proficient with assessing coverage and determining liability
Familiar with claims guidelines
Recognizes and escalates complex issues appropriately
Professional email and phone communication
Open to feedback and coaching
Highly organized and deadline driven
Strong customer service and empathy
Effective time management skills
Team-oriented and collaborative
Self-motivated and dependable
Key Skills & Competencies

Closing Ratio: 90%
Avoidable Escalations: 0
Team Recovery Goal: $3.2M
File Quality (DNM %): 15%
Success Ratio (#recovered/#closed): 16%
KPIs
Role Development
Guidelines for Promotion into this Role
Beyond this Role
Common Next Roles
Senior Claims Representative - Liability
Similar Roles
Coming soon!