Operations
Department: Marketing
Promotion to this role is subject to availability.
Role Overview
Role Description
Ensures efficient, scalable execution of marketing campaigns and programs by managing workflows, tools, timelines, and cross-functional coordination.
Owns campaign and project workflows end-to-end
Manages intake, prioritization, and timelines across teams
Coordinates dependencies with legal, product, IT, analytics, and finance
Ensures accurate setup, QA, and launch readiness
Maintains process documentation, SOPs, and templates
Identifies inefficiencies and recommends process improvements
Supports scalability and repeatability of marketing execution
Tracks operational metrics (cycle time, throughput, bottlenecks)
Maintains strong attention to detail and follow-through
Work management and intake tools
Marketing automation or execution platforms
Documentation and collaboration tools
Communication tools (PowerPoint, outlook)
Key Skills & Competencies
Campaign launch on-time rate
Process documentation coverage
Cycle time and throughput by workflow
Cross-functional stakeholder satisfaction
QA error rate at launch
KPIs
Role Development
Guidelines for Promotion into this Role
Beyond this Role
Common Next Roles
Senior Ops Manager / Director of Marketing Ops
Similar Roles
Coming soon!