Senior Claims Representative - Liability
Department: Claims
Promotion to this role is subject to availability.
Role Overview
Role Description
A senior liability claims representative handles highly complex, litigated, and high exposure liability claims. Provides technical expertise, drives strategic claim resolution, and mentors less experienced adjusters while ensuring compliance with regulatory and company standards. Properly evaluates values in multiple jurisdictions to ensure proper reserve practices. Review insurance policies to determine coverage and assess the applicability of policy terms and conditions to the claims being investigated. Provide clear and accurate coverage opinions to internal stakeholders and insured parties. Engage in negotiation with claimants, legal representatives, and other involved parties to reach fair and timely settlements of both 1st and 3rd party claims.
Experience handling complex claims including litigated claims
Strong knowledge of applicable state laws and liability exposures (e.g., premises liability, dog bites, social host, umbrella exposures)
Proven ability to handle complex negotiations and litigation management
Acts as subject matter expert and is a go to resource
Strong analytical, decision-making, and leadership skills
Key Skills & Competencies
Closing Ratio: 90%
Avoidable Escalations: 0
Team Recovery Goal: $3.2M
File Quality (DNM %): 15%
Success Ratio (#recovered/#closed): 16%
KPIs
Role Development
Guidelines for Promotion into this Role
Beyond this Role
Common Next Roles
Team Lead - Liability
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