Tead Lead - Large Loss
Department: Claims
Promotion to this role is subject to availability.
Role Overview
Role Description
The Team Lead is central to succession planning; ideal for expert homeowner claims technicians with management potential. Handles a reduced inventory of high-complexity claims (dwelling damage exposure over $500,000). Acts as coverage and technical estimating expert for the team
Oversees onboarding of new team members. Provide training for existing staff on new technologies, processes, and periodic refreshers as needed. Mentoring and coaching adjusters. Provide QA support as necessary to help identify trends for training purposes. Assisting the Claims Supervisor with team oversight. Managing the team during the Supervisor’s absence. Conducting investigation, estimation, negotiation, and settlement of first-party property claims exceeding $500,000 for residential properties. Onsite travel required for resolving claims, targeting Plymouth Rock’s 6-state footprint. Uses customer input, advanced virtual estimating technology, and onsite vendor information for severe large loss claims
Xactimate (or similar) estimating experience; Level 3 Xactimate Certified
Ability to review policy language, make complex coverage decisions, and settle losse
Excellent oral and written communication skills
Ability to multitask, adapt quickly, and ensure outstanding customer experience
Highly organized and productive with minimal management oversight
Handles losses in excess of $500,000 total exposure
Responsible for all coverage features in resolving claims
Conducts onsite inspections and estimating within the 6-state footprint
Accurate coverage analysis and damage assessments
Proactive communication and setting claims length expectations
Representing the company with high service and professionalism
Key Skills & Competencies
Customer & Agent Contact (Hours): 24
Avoidable Escalations (DOI, Exec): 0
On Site Inspection (Days): 2
Productivity (New Claim Assignments Quarterly):8
ACV Payment Cycle Time (Days): 45
Reserve Timeliness (Days): $1.23 (5) / LL Reserve (21)
Estimate Accuracy: 97%
File Quality (DNM %): 10%
SIU Referrals (Eligible Claims): 100%
Subrogation Referrals (Eligible Claims):100%
KPIs
Role Development
Guidelines for Promotion into this Role
Beyond this Role
Common Next Roles
Supervisor - Large Loss
Similar Roles
Coming soon!