Team Lead - Desk

A Homeowner Claims Team Lead serves as a senior technical resource and supervisor-in-training, supporting the performance and development of the team while continuing to model best-in-class claim handling. This role requires deep knowledge of all coverages and policy forms, along with the ability to perform quality assurance reviews to ensure adherence to standards and identify coaching opportunities. The Team Lead partners closely with the Supervisor to deliver feedback, assist with training, and effectively run team meetings, while clearly communicating process updates and operational changes.