Service Agility

Who are we?

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The Customer Service team is the heart of our customer experience, serving as the primary point of contact for our policyholders. Their main role is to provide empathetic support, answer questions about policies and billing, and process routine changes efficiently. The Service Agility team collaborates closely with Service Center and trains Service Agility reps to act as agents in the Service Center and requires reps to be P&C licensed. Once trained Service Agility representatives will be in both the Customer Service and Service Center queues which in turn will help our call center as a whole be more agile in it’s support of both departments and make sure all customer calls are answered in a timely fashion. The Service Agility team will also work closely with Underwriting to clarify policy rules and support project work.