Specialist - Service Center

The Customer Service Agility Specialist is responsible for managing customer inquiries, resolving issues, and providing product or service information in a timely and professional manner. With advanced knowledge of company products, policies, and systems, they serve as a resource for both customers and team members, ensuring a high level of satisfaction and support. This role is unique in that specialists are cross-trained to support both the main Customer Service and Service Center phone queues, enabling the entire call center to become more agile in supporting both departments.