Associate
Department:
Underwriting
Typical Tenure for this Role:
1 year
Role Overview
Role Description
The Underwriting Associate is responsible for managing a territory while simultaneously expanding their underwriting authority and acumen. This role is a balance of maintaining efficient service levels for customer care and transaction processing, developing strong agency relationships through effective communication, and proactively identifying and mitigating risk. You will actively support back-end initiatives to improve process and system efficiencies.
Key Skills & Competencies
Successful Underwriters at this level master both fundamental business skills and core insurance disciplines:
Core Competencies:
Attention to Detail & Organizational Skills: High focus on accuracy in policy review and transaction processing.
Communication: Strong written and oral skills to effectively communicate risk decisions and build agency relationships.
Collaboration: Ability to multitask and collaborate effectively across the organization.
Risk Identification: Proven ability to identify rate evasion and areas of potential risk exposure.
Product Mastery:
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Thorough knowledge of Auto and Umbrella products.
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Solid understanding of Homeowner basics and basic personal lines knowledge on watercraft and miscellaneous vehicles.
Key Technology:
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Proficiency in primary underwriting and billing systems (Polstar/PolicyPro, FAB/BillingPro, UW2.0, Workstation).
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Working knowledge of agent and risk analysis tools (Agent Web, IR, DHI/LexisNexis, RIM Database, SIU Database, RMV).
Disciplines & Authority:
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Strong understanding of policy forms, endorsements, and underwriting guidelines/success criteria.
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Working authority for low-to-mid-level risk transactions, including Umbrella NB high limit referrals/umbrella authority ($1-2 million) and managing SR22 filings.
KPIs
Performance is measured by a combination of technical acumen, process compliance, and professional reliability:
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Underwriting Acumen: Demonstrates consistent understanding and application of underwriting principles and guidelines in daily decision-making.
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Time Service Standard: Has remained at an acceptable time service standard for all transactions and inquiries.
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Self-Evaluation: High receptiveness to learning and applying feedback.
Role Development
Learning and Development
This role requires a combination of regulatory compliance, product-specific, and technology training:
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Licensing: Producer Licenses in Primary State are required.
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Annual Compliance: Cyber Security, Harassment, Payment Card Industry (PCI), AARP, and CT Elder Law training (all annual).
Brainsharks:
E-Service and Mobile App
FAB 2
CT-NH Prime Auto
NJ – PA Prime Auto
Polstar 101
Mass RMV
MA-NY Auto Coverage
RQ’s
SR 22
Red Flags / SIU training
Voidance/Rescission
Verification Tool
Umbrella High Limit reviews
UW 2.0
Workstation basics
DHI/LexisNexis training
Suspended and revoked licenses
Client letter training
FCRA training
In Person Learning:
The Plymouth Rock Way
Intro to Insurance
Intro to Plymouth Rock Products
Mass RMV
Intro to Polstar and IR
Intro to Agent Web
Intro to Billing
Intro to Billing Systems eService
LinkedIn Learning:
Excel
Sharepoint Online Essentials
Outlook Essentials
Guidelines for Promotion into this Role
Advancement is based on fully demonstrating competency in the current role, which includes:
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Meeting Service level & Quality Goals consistently.
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Demonstrating proficiency in All Competencies/Disciplines for the current role.